Merchant Terms & Conditions

On this page

• Investigation
• Outcome
• Appeal
• 10.3 Reversals
• 11. Merchant Obligations
• 12. ZamaSU Obligations
• 13. Termination
• 14. Confidentiality
• 15. Liability
• 16. Governing Law
• 17. Changes
• 18. Contact

Investigation

ZamaSU reviews transaction records, payment-provider statuses, system logs and supporting evidence.

Outcome

ZamaSU issues a written outcome.

Where a settlement error is confirmed in your favour, ZamaSU may correct the ledger and submit an adjustment or payout instruction to the payment provider.

Where fraud by a third party is confirmed, ZamaSU will advise on available recourse.

Appeal

If you are not satisfied with the outcome, you may appeal within 5 business days by providing additional evidence.

ZamaSU's internal decision on appeal is final. Nothing in this process limits your right to seek legal remedies in South African courts.

Reversals, Chargebacks and Settlement Adjustments

Where a reversal, refund, chargeback or settlement adjustment is permitted under these Terms or the payment provider's rules, ZamaSU may update the platform ledger and send the corresponding API instruction or recovery request to the payment provider.

This may occur where:

• A Voucher is determined to have been redeemed fraudulently.
• A Voucher was redeemed in violation of these Merchant Terms.
• The underlying Voucher or payment was funded fraudulently.
• A Shop order was paid or settled but the goods were not supplied.
• A valid customer refund becomes due.
• A chargeback, reversal or payment-provider adjustment is received in relation to the original transaction.
• A duplicate or erroneous payout or settlement instruction is identified.

Any recovery or adjustment is subject to applicable law, available payment-provider functionality and the Merchant's dispute rights.

Merchant Obligations

As a ZamaSU Merchant you are responsible for:

• Ensuring your staff are trained to correctly use the Merchant Portal, Voucher redemption system, order tools and payment-related functions made available to them.
• Keeping your Merchant credentials, API keys and portal access strictly confidential.
• Reporting suspected compromise of your account or credentials to support@zamasu.co.za immediately.
• Maintaining accurate and up-to-date business information, product listings and prices.
• Providing correct and current payout details required by the enabled payment provider.
• Complying with all applicable South African tax laws, including correctly accounting for income received through transactions facilitated by ZamaSU.
• Not allowing unauthorised third parties to use your Merchant account or credentials.
• Cooperating with reasonable fraud, dispute and payment reconciliation investigations.

ZamaSU's Obligations

ZamaSU undertakes to:

• Maintain the Merchant Portal, Voucher redemption and transaction-orchestration systems with reasonable uptime.
• Calculate Merchant settlement entitlements and submit payout or adjustment instructions to the enabled payment provider in accordance with the published settlement schedule.
• Provide 30 days' notice of Merchant-side fee changes except where an immediate change is required by law, regulation or payment-processor rules.
• Maintain records of redemptions, orders, transaction statuses and settlements for the applicable retention period.
• Respond to Merchant support enquiries within 3 business days where reasonably practicable.
• Treat Merchant account information and settlement data with appropriate confidentiality and security.
• Notify Merchants of known system downtime or payment-provider delays materially affecting settlement processing.

Termination of Merchant Account

13.1 Termination by Merchant

You may close your Merchant account at any time by written notice to merchants@zamasu.co.za .

Any undisputed settlement entitlement remaining at closure will be submitted for payout through the enabled payment provider in the next applicable settlement cycle, subject to payment-provider processing, outstanding disputes, reversals, chargebacks or investigations.

Any valid amount owed by you remains payable.

13.2 Termination or Suspension by ZamaSU

ZamaSU may suspend or permanently close a Merchant account immediately where reasonably necessary in cases of:

• Fraud, deception or abuse of the Voucher, Shop, payment, payout or refund systems.
• Breach of these Merchant Terms.
• Violation of applicable South African law.
• Failure to maintain required licences or business registration.
• Repeated or unresolved chargebacks.
• Activity that poses a material risk to customers, Merchants, the platform, the payment provider or the public.

Where immediate suspension is not reasonably necessary, ZamaSU will generally provide 7 days' written notice and an opportunity to remedy the breach where appropriate.

Termination does not release either party from obligations that arose before termination, including pending disputes, refunds, reversals, chargebacks, settlement adjustments or amounts lawfully owed.

Confidentiality & Data

Both ZamaSU and the Merchant agree to keep commercially sensitive information shared between them confidential.

This includes:

• Redemption volumes.
• Order volumes.
• Settlement amounts.
• Fee rates.
• Credentials.
• Payment-provider references.

Neither party will disclose such information to third parties without prior written consent except where disclosure is required to operate the service, process a transaction, investigate fraud or disputes, or comply with law.

ZamaSU will process personal and business data as described in the ZamaSU Privacy Policy.

Where you receive customer details to fulfil an order, you must use them only for that order and protect them in accordance with applicable data-protection law.

Limitation of Liability

To the extent permitted by law, ZamaSU is not liable to Merchants for:

• Loss of revenue arising from platform downtime, payment-provider downtime or system outages beyond ZamaSU's reasonable control.
• Delays, declines, reversals or failures caused by a payment gateway, bank, card network or other third-party payment infrastructure, except to the extent caused by ZamaSU's own breach or negligence.
• Losses caused by third-party fraud not attributable to ZamaSU's negligence.
• The performance, delay, loss or damage caused by an external courier booked by the Merchant.
• Indirect, consequential or special damages to the extent such exclusion is permitted by law.
• Actions of customers, Voucher holders, delivery Providers or other independent third parties.

Subject to that qualification, ZamaSU's total aggregate liability to a Merchant is limited to the total net settlement amount successfully paid to that Merchant through transactions facilitated by ZamaSU in the 90 days preceding the claim.

Governing Law

These Merchant Terms are governed by the laws of the Republic of South Africa.

Any dispute not resolved through the internal process described in section 10 is subject to the jurisdiction of the South African courts, subject to any rights or remedies that applicable law gives the parties.

Changes to These Merchant Terms

ZamaSU may update these Merchant Terms from time to time.

For material changes, including Merchant-side fee changes, ZamaSU will provide at least 30 days' written notice unless an earlier change is required by law, regulation, security considerations or payment-provider requirements.

Non-material clarifications may be posted in the Merchant Portal and take effect as stated in the notice.

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