Effective Date: 21 July 2026
ZamaSU (Pty) Ltd
Registered name: K2026398003 (South Africa) (Pty) Ltd (trading as ZamaSU (Pty) Ltd)
CIPC registration number: 2026/398003/07 · SARS tax reference: 9168614296
Republic of South Africa
ZamaSU (Pty) Ltd, registered name K2026398003 (South Africa) (Pty) Ltd (CIPC registration number 2026/398003/07; SARS tax reference 9168614296), trading as ZamaSU ("we", "us", "our"), is a South African company that operates a community-based digital marketplace connecting customers ("Requestors") with local service providers ("Providers") for household jobs, errands, and services. ZamaSU also operates the ZamaSU Merchant Network, through which approved retailers ("Merchants") accept ZamaSU Vouchers as payment.
ZamaSU acts solely as a technology intermediary. We do not directly provide any physical services listed on the platform.
ZamaSU may require any or all of the following to verify your identity:
Failure to provide required verification documents may result in limited or suspended access to platform features, including withdrawals and voucher issuance.
When a Requestor funds a job, payment is held securely in escrow by ZamaSU until the job is completed to the Requestor's satisfaction or until a dispute is resolved.
Upon the Requestor confirming successful completion of the job, the agreed amount (less applicable platform fees) is credited to the Provider's ZamaSU wallet.
ZamaSU is not a bank or financial institution. Wallet balances do not constitute bank deposits, do not earn interest, and are not protected by the South African Deposit Insurance Scheme.
ZamaSU charges fees for the use of its services. Current fees include:
All fees are displayed clearly before you complete a transaction. ZamaSU reserves the right to update fees with 30 days' prior written notice to affected users. Fee changes for Merchants are governed by the Merchant Terms.
Providers may withdraw available wallet funds using approved payout methods, including:
Standard withdrawals are processed within 3 business days. Instant withdrawals are typically processed within 24 hours but are not guaranteed. ZamaSU reserves the right to delay withdrawals pending identity verification or fraud investigation.
Refunds may be issued in the following circumstances:
Partial refunds may apply where partial work was completed to a verifiable standard. Platform fees and withdrawal fees are generally non-refundable.
Either the Requestor or Provider may raise a dispute within 14 calendar days of the job completion date or the incident giving rise to the dispute. Disputes raised after this period may not be considered.
The affected party raises a dispute through the ZamaSU platform or by emailing disputes@zamasu.co.za. The dispute must describe the issue clearly and reference the job ID or transaction.
ZamaSU notifies the other party within 2 business days. Any escrowed funds are placed on hold pending resolution.
Both parties submit evidence within 5 business days of notification. Acceptable evidence includes photos, videos, chat messages, receipts, and written statements. Late submissions may not be considered.
ZamaSU reviews all submitted evidence within 5 business days of the evidence submission deadline. The review may be conducted by trained ZamaSU staff or appointed community administrators.
ZamaSU issues a ruling in writing to both parties. The ruling may result in: full payment release to the Provider, a full or partial refund to the Requestor, fee adjustments, or account action. The ruling is binding on both parties.
Either party may appeal within 3 business days of the ruling by submitting new evidence not previously available. Appeals without new evidence will not be reconsidered. ZamaSU's decision on appeal is final and conclusive.
Users agree that ZamaSU may make binding decisions regarding:
ZamaSU is not a court of law and its dispute decisions do not limit any party's right to seek legal remedies through South African courts.
Requestors and Providers may rate and review one another following job completion. Ratings must be honest, factual, and in good faith. ZamaSU reserves the right to remove or investigate reviews that appear misleading, abusive, retaliatory, or fraudulent.
Users may not use ZamaSU to:
ZamaSU may appoint community moderators to assist with dispute resolution, content moderation, and platform safety. Moderators act under ZamaSU's direction and are bound by confidentiality obligations.
ZamaSU acts as a technology platform intermediary only. To the maximum extent permitted by South African law, ZamaSU (Pty) Ltd shall not be liable for:
Our total aggregate liability to any user for any claim shall not exceed the amount paid by that user to ZamaSU in the 30 days preceding the claim.
Users agree to indemnify, defend, and hold harmless ZamaSU (Pty) Ltd, its directors, employees, agents, and affiliates from and against any claims, losses, liabilities, costs, and expenses (including legal costs) arising from:
ZamaSU reserves the right to suspend or permanently terminate accounts involved in:
Account suspension or termination does not release a user from any outstanding obligations, including payment of fees, settlement of disputes, or civil liability.
All platform content, branding, logos, designs, software, and systems remain the exclusive property of ZamaSU (Pty) Ltd. Users are granted a limited, non-exclusive, non-transferable licence to use the platform for its intended purpose. No rights are transferred by use of the platform.
Businesses and retailers participating in the ZamaSU Merchant Network are additionally subject to the ZamaSU Merchant Terms & Conditions, which govern voucher acceptance, fee structures, settlement processes, and merchant-specific dispute resolution. In the event of any conflict between these Terms and the Merchant Terms, the Merchant Terms shall prevail for Merchant-specific matters.
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes not resolved through ZamaSU's internal dispute process shall be subject to the jurisdiction of the South African courts.
ZamaSU may update these Terms at any time. For material changes — including changes to platform fees affecting existing users — we will provide at least 30 days' written notice by email to your registered address or by in-platform notification before changes take effect.
Continued use of the platform after the notice period constitutes your acceptance of the updated Terms. If you do not accept the updated Terms, you must stop using the platform and may close your account before the effective date of the changes.
ZamaSU (Pty) Ltd
Registered name: K2026398003 (South Africa) (Pty) Ltd (trading as ZamaSU (Pty) Ltd)
CIPC registration number: 2026/398003/07 · SARS tax reference: 9168614296
Republic of South Africa
General Enquiries: info@zamasu.co.za
Support: support@zamasu.co.za
Disputes: disputes@zamasu.co.za
Merchant Enquiries: merchants@zamasu.co.za